About the Agency

The New York State Office of Information Technology Services (ITS) was created in 2012 to transform IT services in an effort to make New York State government work smarter for its citizens and enable the state to be accessible for businesses through the use of technology.

ITS provides statewide IT strategic direction, directs IT policy and delivers centralized IT products and services that support the mission of the State. ITS operates data centers 24 hours a day, 365 days a year to support statewide mission-critical applications for 53 Agencies; including over 16 million citizen accounts, 130,000 employee accounts, 63,000 VoIP phones and 37,000 mobile phones, 100,000 workstations/laptops/tablets, 16,000 virtual and real servers, 33 petabytes of storage and 35,000 Virtual Desktop remote connections.