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About Us

We Make IT Happen

The NYS Office of Information Technology Services (ITS) was established in 2012 and is the largest consolidated IT organization in America. At ITS, we deliver modern technology solutions that connect NYS agencies, entities, commissions and local governments with millions of New Yorkers. 

Our skilled cyber professionals protect the state’s systems and data from intrusion and attack, provide cyber incident response assistance, distribute real-time advisories and alerts, provide managed security services, and deliver comprehensive cybersecurity awareness training for state and local employees. Through the establishment and expansion of the highly successful Joint Security Operations Center (JSOC), ITS is now safeguarding 160,000 endpoints, 4600 applications, and billions of sensitive records; we have quickly made New York a national leader on cybersecurity.  

We have enhanced the customer experience by creating simple, seamless and improved digital services, which are easily accessed by New Yorkers from every region. At ITS, we are guiding the State’s next phase of artificial intelligence (AI) and helping agencies strengthen their operations, increase productivity and get more done for New York.

We proudly stand by the quality of our products and services, and we collaborate with suppliers to boost our offerings even more. We leverage data to drive informed decision making that helps government operate better for hardworking people, saving taxpayer money in the process.

Our talented ITS employees are leaders, innovators and drivers of positive change who have won countless state and national awards.  We believe technology is transformational, and we will never stop striving to do better, be better and improve the way we operate.

Meet the Executive Team

ITS employs more than 3,500 professionals, and these professionals serve 130,000 employees in 53 agencies who provide critical services to New Yorkers. Meet the leaders that direct the operations of ITS and help “Make IT Happen” for New York State.

Meet the Executive Team

Reports

Contact ITS

Service Desk Support

Contact the Enterprise Services Desk at:

NYS Employee Portal: ITS Self-Service Portal

Phone: (844) 891-1786

Please note: Access to Self Service Portal requires connectivity to NYS ITSM.


Need to reset a Password?

Reset your NY.GOV Password

Reset your RSA Token PIN or Request a Token

Reset Your Active Directory Password (used for desktops, laptops, virtual desktop infrastructure (VDI), Microsoft Office 365, etc.)


Media Inquiries Only

Public Information Office
Swan Street Building, Albany, NY 12223
[email protected] 


Freedom of Information Law (FOIL)

The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.

For instructions on how to request records from ITS, please visit the FOIL page.


Electronic Signatures and Records Act (ESRA)

For assistance concerning ESRA-related topics, please contact:

NYS Office of Information Technology Services - ESRA
State Capitol ESP, PO Box 2062
Albany, New York 12220-0062
[email protected] 


NYS ITS Cyber Command Center

A cyber incident is an event that could jeopardize the confidentiality, integrity, or availability of government digital information or information systems. 

To Report an Incident, Contact the Cyber Command Center.


ITS Recruitment

ITS offers both technical and non-technical career opportunities.  Visit our Employment Opportunities for more information. 


SSL Certificate Verifications

In order for a Certificate Authority to perform SSL Certificate Verifications, please have your verification department call 518-402-5911 between the hours of 10:00 a.m. and 2:00 p.m.