About NYS ITS
The New York State Office of Information Technology Services (ITS) was created in 2012 to centralize IT services and develop cutting-edge technology solutions that enable state government to serve New Yorkers in a better, smarter and more cost-effective way.
ITS provides statewide IT strategic direction, directs IT policy and delivers centralized IT products and services that support the mission of the State. ITS operates data centers 24 hours a day, 365 days a year to support statewide mission-critical applications for 53 Agencies; including over 16 million public accounts, 130,000 employee accounts, 63,000 VoIP phones and 37,000 mobile phones, 100,000 workstations/laptops/tablets, 16,000 virtual and real servers, 33 petabytes of storage and 35,000 Virtual Desktop remote connections.
ITS is currently drafting a report based on the feedback from the 2022 Use of Biometric Identifying Technology in Education Study. This feedback includes testimony from the Oct. 20 public hearing, as well as additional feedback from the public.
Service Desk Support
Contact the Enterprise Services Desk at:
Email: [email protected]
NYS Employee Portal: ITS Self-Service Portal
Phone: (844) 891-1786
Please note: Access to Self Service Portal requires connectivity to NYS ITSM.
Need to reset a Password?
Reset your NY.GOV Password
Go here: https://my.ny.gov/
Reset your RSA Token PIN or Request a Token
Go here: https://mytoken.ny.gov
Reset Your Active Directory Password (used for desktops, laptops, virtual desktop infrastructure (VDI), Microsoft Office 365, etc.)
Go here: https://password.ny.gov/
Media Inquiries Only
Public Information Office
Swan Street Building, Albany, NY 12223
Freedom of Information Law (FOIL)
The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.
For instructions on how to request records from ITS, please visit the FOIL page.
Electronic Signatures and Records Act (ESRA)
For assistance concerning ESRA-related topics, please contact:
NYS Office of Information Technology Services - ESRA
State Capitol ESP, PO Box 2062
Albany, New York 12220-0062
NYS ITS Cyber Command Center
A cyber incident is an event that could jeopardize the confidentiality, integrity, or availability of government digital information or information systems.
To Report an Incident, Contact the Cyber Command Center.
ITS offers both technical and non-technical career opportunities. Visit our Employment Opportunities for more information.
SSL Certificate Verifications
In order for a Certificate Authority to perform SSL Certificate Verifications, please have your verification department call 518-402-5911 between the hours of 10:00 a.m. and 2:00 p.m.