Contact Us

Service Desk Support

Contact the Enterprise Services Desk at:

NYS Employee Portal: ITS Self-Service Portal

NYS Employee Chat: Service Desk Chat

Phone: (844) 891-1786

Please note: Access to Self Service Portal and Service Desk Chat requires connectivity to NYS ITSM.

Need to reset a Password?

Reset your NY.GOV Password

Reset your RSA Token PIN or Request a Token

Reset Your Active Directory Password (used for desktops, laptops, virtual desktop infrastructure (VDI), Microsoft Office 365, etc.)

Media Inquiries Only

Public Information Office
Swan Street Building, Albany, NY 12223
[email protected] 

Freedom of Information Law (FOIL)

The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.

For instructions on how to request records from ITS, please visit the FOIL page.

Electronic Signatures and Records Act (ESRA)

For assistance concerning ESRA-related topics, please contact:

NYS Office of Information Technology Services - ESRA
State Capitol ESP, PO Box 2062
Albany, New York 12220-0062
[email protected] 

NYS ITS Cyber Command Center

A cyber incident is an event that could jeopardize the confidentiality, integrity, or availability of government digital information or information systems. 

To Report an Incident, Contact the Cyber Command Center.

ITS Recruitment

ITS offers both technical and non-technical career opportunities.  Visit our Employment Opportunities for more information. 

SSL Certificate Verifications

In order for a Certificate Authority to perform SSL Certificate Verifications, please have your verification department call (518) 402-5911 between the hours of 10:00 a.m. and 2:00 p.m.