ITS Customers needing technical assistance can reach the ITS Service Desk at:
For agency service desks, click here
If you have questions relating to customer services that are not technical in nature, please contact End User Services.
Enterprise Information Security Office (EISO)
If you have questions relating to cyber security or security and risk management, please contact the Enterprise Information Security Office.
Freedom of Information Law (FOIL)
The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.
For instructions on how to request records from ITS, please visit https://its.ny.gov/its-freedom-information-law-foil.
If you have a general comment, concern, or question for the Office of Information Technology Services and you would like us to get back to you, please fill out the form below.