Contact ITS

Service Desk Support

Contact the Enterprise Services Desk at:

Email: mail to: [email protected]

Portal - ITS Self Service Portal

Please note: Access to Self Service Portal requires connectivity to NYS ITSM


Need to reset a Password?

Reset your NY.GOV Password

Go here:


Reset your RSA Token PIN or Request a Token

Go here:


Reset Your Active Directory Password (used for desktops, laptops, virtual desktop infrastructure (VDI), Microsoft Office 365, etc.)

Go here:

Media Inquiries Only

Public Information Office

Swan Street Building, Albany, NY 12223

[email protected] 

Freedom of Information Law (FOIL)

The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.

For instructions on how to request records from ITS, please visit

Electronic Signatures and Records Act (ESRA)

For assistance concerning ESRA-related topics, please contact:

NYS Office of Information Technology Services - ESRA

State Capitol ESP, PO Box 2062

Albany, New York 12220-0062

[email protected]

NYS ITS Cyber Command Center

A cyber incident is an event that could jeopardize the confidentiality, integrity, or availability of government digital information or information systems. 

To Report an Incident, Contact the Cyber Command Center by:

ITS Recruitment

ITS offers both technical and non-technical career opportunities.  For more information on Employment Opportunities visit:

SSL Certificate Verifications

In order for a Certificate Authority to perform SSL Certificate Verifications, please have your verification department call 518-402-5911 between the hours of 10:00 a.m. and 2:00 p.m.

Contact Form

Send a message to the NYS Office of Information Technology Services using the form below or by mail:

New York State Office of Information Technology Services

Empire State Plaza

P.O. Box 2062

Albany, NY 12220-0062