Service Desk Support
The Office of Information Technology Service Desk is charged with supporting agency and county customers with their IT needs. ITS has a team of Customer Service Agents ready to provide technical support and answer your questions.
Contact the ITS Service Desk By:
Please note: Access to Chat requires connectivity to ITSM
ITS offers both technical and non-technical career opportunities. For more information on Employment Opportunities visit: https://its.ny.gov/its-employment-opportunities.
Contact ITS Human Resource Service By:
- Phone: 518- 473-0398
- Email: [email protected]
Public Information Office
Swan Street Building, Albany, NY 12223
Freedom of Information Law (FOIL)
The Freedom of Information Law (Public Officers Law, Article 6) (FOIL) governs public access to government records. For more information about FOIL and the Personal Privacy Protection Law (Public Officers Law, Article 6-A), please visit the New York State Committee on Open Government's website.
For instructions on how to request records from ITS, please visit https://its.ny.gov/its-freedom-information-law-foil.
Electronic Signatures and Records Act (ESRA)
For the purposes of ESRA regulation 9 NYCRR 540.7 (Electronic recording of instruments affecting real property), which requires that a notary shall only perform a notarization of an instrument affecting real property that exists as an electronic record where the signatory appears "in person" before the notary, ITS interprets "in person" to include in a manner that complies with the provisions of Executive Order 202.7, for the duration and only for the duration of Executive Order 202.7. For more information, please visit: https://its.ny.gov/electronic-signatures-and-records-act-esra
For more information on the remote notary provisions, please visit the Department of State Division of Licensing Services website at https://www.dos.ny.gov/licensing/notary/notary.html
For additional assistance concerning ESRA-related topics, please contact:
NYS Office of Information Technology Services - ESRA
State Capitol ESP, PO Box 2062
Albany, New York 12220-0062
NYS ITS Cyber Command Center
A cyber incident is an event that could jeopardize the confidentiality, integrity, or availability of government digital information or information systems.
To Report an Incident, Contact the Cyber Command Center by:
- Phone: Cyber Command Center Hotline: 518-242-5045
After hours (5PM- 9AM, weekends and holidays), please call NYS Watch Center at 518-292-2200 and ask to report a cyber incident to the Cyber Command Center;
- Email: [email protected]
Send a message to the NYS Office of Information Technology Services using the form below or by mail:
New York State Office of Information Technology Services
Empire State Plaza
P.O. Box 2062
Albany, NY 12220-0062