Help Center

ITS provides services for employees from over 50 NYS agencies.

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Featured Services

NY.gov ID enables both the public and NYS employees to securely access the services NYS agencies offer online.

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Information Technology Service Management optimizes service delivery for NYS employees.

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ITS NYS Password Self-Service allows NYS employees to regain access to online accounts without additional assistance.

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Service Desk Support

Have you reviewed all the website resources and still can't resolve an issue? The ITS Service Desk is available to help:

Contact the NYS ITS Enterprise Service Desk at:

Phone: (844) 891-1786.

Help is also available via the ITS Self Service Portal (Please note: Access to Self Service Portal requires connectivity to NYS ITSM.)