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Help Center

ITS provides services for employees from over 50 NYS agencies.

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Featured Services

NY.gov ID Support

NY.gov ID enables both the public and NYS employees to securely access the services NYS agencies offer online.

Learn about NY.gov ID

ITSM for NYS Employees

Information Technology Service Management optimizes service delivery for NYS employees.

Learn about ITSM

NYS Employee Password Reset

ITS NYS Password Self-Service allows NYS employees to regain access to online accounts without additional assistance.

Learn About Password Self-Service

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Resources

Common Resources and Applications for NYS Employees

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Service Desk Support

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Have you reviewed all the website resources and still can't resolve an issue? The ITS Service Desk is available to help:

Service Desk Chat

Phone: (844) 891-1786

Help is also available via the ITS Self Service Portal (Please note: Access to Self Service Portal and Service Desk Chat is for NYS employees only and requires connectivity to NYS ITSM.)