Two women provide customer service while looking at a laptop.

Help Center

ITS provides services for employees from over 50 NYS agencies.

Featured Services

Service Desk Support
A customer service representative smiling at a computer screen.

Have you reviewed all the website resources and still can't resolve an issue? The ITS Service Desk is available to help:

Contact the NYS ITS Enterprise Service Desk at:

[email protected]

Phone: (844) 891-1786

Help is also available via the ITS Self Service Portal and NYS Employee Service Desk Chat (Please note: Access to Self Service Portal and Service Desk Chat requires connectivity to NYS ITSM.)