What are the goals of ITS?
How is ITS achieving operational excellence? What are the major areas of focus for an agency on the rise? Learn more about the key pillars supporting the mission and vision of ITS.
Drive It System Modernization and a Customer-First Experience Agenda That Connects Government to All New Yorkers
- Modernize infrastructure to better support delivery programs that more fully serve New Yorkers, including the Integrated Eligibility System (IES), Tax Mod, DOL and others.
- Simplify processes and requirements to ensure one-click licensing and registration renewals for New York residents.
- Strengthen identity and access management to enhance security across the enterprise.
- Create secure, seamless and positive interactions between New Yorkers and their government.
- Build better websites and applications faster to provide important information and improve communication with individuals and families.
- Provide multiple customer satisfaction measurements and swiftly act on the results.
Enhance Cybersecurity Across Every Level of Government to Protect State and Local Residents
- Grow the NYSOC, add local government subscribers and boost its tools and capabilities.
- Continue to lean on proactive, not reactive, defenses.
- Meet aggressive cyber remediation targets and further reduce legacy debt.
- Implement multifactor authentication (MFA) across additional applications.
- Provide first-class cybersecurity training to an army of state and local government employees.
- Secure New York State as a recognized national leader in the cybersecurity space
Leverage Artificial Intelligence to Increase Productivity and Help Hardworking State Employees
- Assist agencies in identifying and implementing new AI use cases to improve their operations.
- Deliver AI education and training to the full NYS workforce so they can grow their skills and get more done for New Yorkers.
- Improve the state’s first-ever AI inventory to maximize transparency around the use of AI.
- Regularly update to the State’s “Acceptable Use of AI Technologies” policy to ensure that New York has a roadmap for the safe, responsible deployment of AI.
Achieve Operational Excellence in All We Do
- Further streamline hiring, procurement and other processes that hinder service delivery.
- Continue to reduce incidents, downtime and request backlogs.
- Recruit and retain top tech talent statewide, including in New York City, and create a pipeline for the future.
- Complete transition to the new Dedicated Agency Service model and build on its success with agencies and New Yorkers.