Dru Rai
Dru Rai
Chief Information Officer
Governor Kathy Hochul appointed Dru Rai as New York State Chief Information Officer (CIO) and Director of the Office of Information Technology Services (ITS) in October 2023.
In this position, Dru is responsible for leading New York’s ongoing digital transformation, enhancing the state’s cyber posture to defend New York against evolving cyberthreats, and working with Executive Branch agencies to create digital interactions between state government and residents that are simple, seamless and straightforward.
A highly skilled leader with more than 30 years of experience in Digital Product Management, Information Technology and eCommerce, Dru most recently served as Chief Digital and Information Officer of Quaker Houghton Company. He previously served as Global CIO for the Ball Corporation, DuPont Coatings and GE Advanced Material (a Division of GE) and began his career at Ernst & Young.
Dru also led and volunteered as CIO for Goodwill Industries International and the American Cancer Society, helping each organization set and execute their digital strategies, and make significant technology operational improvements.
Dru earned an MBA from the University of Connecticut and a Bachelor of Technology from GB Pant University in India.
Jenson Jacob
Executive Deputy Chief Information Officer
In September 2025, Jenson Jacob was named Executive Deputy Chief Information Officer for the NYS Office of Information Technology Services (ITS).
Prior to that, he served as the agency’s Chief Digital Transformation Officer. Jenson brings more than 25 years of IT experience working on both private and public sector initiatives that included building a digital strategy using disruptive and enterprise technologies and overseeing an innovation journey across applications and services.
Prior to joining ITS in 2011, Jenson worked for Unisys and HCL Technologies where he served as an enterprise solution and services architect building customer-centric products. Earlier in his career at ITS, he served as the Deputy Chief Technology Officer overseeing business application development for more than 57 executive agency clients as well as managing an 1,800+ strong workforce delivering mission critical services for New Yorkers. In his spare time, he serves as an Adjunct Professor at the State University of New York at Albany (SUNY), where he teaches data computing, networking and cloud computing to undergraduate students. Jenson holds a bachelor’s degree in computer science from the University of Mumbai in India.
Deputy Commissioners for Technology
Shared Services
As part of the Dedicated Agency model, Shared Services provides strong, secure foundational support to the Deputy Commissioners for Technology and the agencies they serve, including ITS employees. Shared Services and the offices therein are equally important to the success of ITS as the Dedicated Agency IT sector, allowing the whole organization to respond with agility and provide high-quality products to serve agency client needs.