Abstract purple and blue cubes represent digital information.

NYS Digital Infrastructure

Data Center Hosting

ITS is consolidating 53 data centers into the state's two enterprise tier-3 data centers.

The data center provides a stable and highly secure environment with full back-up and recovery capability to ensure high availability of state applications. The tier-3 designation brings an expectation of 99.982% availability, full redundancy, greater business continuity, and disaster recovery capabilities. 

eFax

How To's

Sending an eFax.

To use eFax, you will need to be running Office 365 and Outlook email.

  1. Open a new Outlook email document from your NYS-issued PC (or VDI) using Office 365.
  2. Create your secure eFax by entering content in the body of your email. Be sure to add any necessary attachments.
  3. Address the email to the receiving fax machine's 10-digit fax number , including the area code (i.e.: (FAX)[email protected]).
  4. To send the same fax to multiple addresses, simply separate each 10-digit fax number email address with a semicolon as shown: [email protected][email protected].
  5. Once your email content is complete and addressed to the receiving fax number(s), click Send.

Common Questions

What is eFax?

eFax is an Internet fax capability that makes it easy and convenient to send and receive faxes by email and online using your desktop computer running Office 365 and Outlook.

Is eFax Secure?

Your eFaxes are protected by CISO-approved encryption, so you can be confident in the level of security they will have. This encryption also means that your eFaxes are compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Networking

ITS provides secure networking and desktop support for more than 38,000 workstations on 1,600 miles of fiber. By tapping into our team's experience maintaining large critical and complex networks, your agency will be free to focus on mission-critical activities. Our complete suite of PC, local and wide area network (LAN/WAN) services include:

Internet Access: required infrastructure and licensing for proxy service, malware scanning, and content filtering (website blocking and/or restricting) to provide safe and secure Internet access.

Managed Workplace Local Area Network (LAN): connects workstations and network devices to critical applications hosted in state data centers.

Customer Desktop Management: centralized services for safe and secure connections to the NYeNet, ITS Statewide Data Centers, Internet Services, and other agencies and vendors.

Workstation Management: specific software packages which include asset inventory and deployment of workstation software.

Emergency Remote Office: temporary "offices" to provide critical human services and disaster assistance.

OneImage: multiple workstations configured the same way through high speed workstation imaging. 

Statewide Network (NYeNET)

The NYeNet backbone is a "digital backbone" of high-capacity fiber optic cables with network access points (NAP) across New York State.  ITS's current backbone configuration operates at a speed of 10 GB, or approximately 10 billion bits per second.

Organizations connected to the NYeNet are able to share information and access common applications via a connection between two fiber channel controls. The NYeNet can provide your organization with statewide connectivity at competitive speeds and prices to meet your needs.

Support for this service is provided 24x7x365.

Telecommunications

ITS offers a complete array of voice communications solutions to NYS agencies.  Agencies can choose from a variety of feature-rich services including dial tone, voicemail, free-on-net calling, call center services and video conferencing.

ITS enables government entities to improve communications with customers, partners, and employees.  Our goal is to enhance your organization by offering quality, reliable and robust, telecommunications services.  We are customer focused and strive to be your first choice for service.

Resources

New York State Service Portal

Use the Service Portal to search for information, self-service password resets, submit and track IT Service Management (ITSM) requests for service and to report issues.   

Contact ITS - Service Desk Support  

Training Documentation

Phone & Voicemail User Guides - TDM Locations (CAPNET, Upstate, Metronet, and Centrex)

Phone & Voicemail User Guides - Unified Communications (UC) for uniteNY

Videos

Visit our YouTube Channel

Cisco 7900 Series

Cisco 6900 Series

WebNY

WebNY is responsible for leading the web development efforts of New York State, and currently supports 175 websites. With a focus on creating a more efficient, effective, and modern digital government to better serve New Yorkers, WebNY is working on:

Establishing common website development processes, procedures and practices for state agencies.

Migrating New York State's agencies onto a standard platform, NYS Enterprise Drupal 8 Distribution and Platform.

Building the web development capacity of the public workforce and establishing New York State as a leader in the Drupal community. 

Services

Web Development and Design Services: WebNY empowers our customers with an easy-to-use Content Management System. This robust and flexible system comes pre-configured with NYS branding and styling standards and can meet the needs of small agency sites, as well as large organizational portals.

Drupal Content Management System with Acquia Cloud Enterprise: A multi-server, fully managed continuous delivery cloud platform that is pre-configured and tuned for Drupal. Ideal for mission-critical websites that require the highest levels of performance, scalability, and resiliency.  

Content Delivery Network (CDN) Cloud services to support Web Sites: A large, geographically distributed network of specialized servers that accelerate the delivery of web content and rich media to Internet-connected devices.

GitHub Web-based Git repository hosting service: Using Git allows application developers to download the newest version of a file or software and share their program with other developers. This collaborative program is stored in a GitHub, where developers can store and access their files, as well as use features like bug tracking, feature requests, task management, and wikis for every project.

Community

The WebNY team is active in web development communities and strives to bring developers together to share knowledge, foster teamwork, and develop new ideas that improve the visitors experience to New York Stat websites.  

Upcoming events

Albany Drupal Nosh & Connect

UX meet ups

NYS Forum

Contact WebNY at [email protected]