Overview
New York State Office of Information Technology Services (ITS) provides Unified Communications (UC) for uniteNY users. The telephone and voicemail reference and user guides linked below are provided for the exclusive use of ITS clients that use the specific telephone equipment identified below.
For telephone and voicemail assistance, please reference the available self-help guides below.
If additional assistance is required, please contact the ITS Service Desk directly though the ITSM Self-service Portal or by email at [email protected].
Cisco Telephone Reference Guides
User Guides
Voicemail Reference Guides
Finance, Regulation & Gaming
Human Services
General Government
Disabilities and Aging
Health
Environment and Energy
Public Safety
Transportation and Economic Development
Call Center
Office of the State Comptroller