New York State Office of Information Technology Services (ITS) provides Unified Communications (UC) for uniteNY users. The telephone and voicemail reference and user guides linked below are provided for the exclusive use of ITS clients that use the specific telephone equipment identified below.
For telephone and voicemail assistance, please reference the available self-help guides below.
If additional assistance is required, please contact the ITS Service Desk directly though the ITSM Self-service Portal or by email at [email protected].
Cisco Telephone Reference Guides
Voicemail Reference Guides
Finance, Regulation & Gaming
Disabilities and Aging
Environment and Energy
Transportation and Economic Development
Office of the State Comptroller