New York State Office of Information Technology Services Among Winners of 2018 Best of New York Awards

ITS Honored with Best of New York Awards by Center for Digital Government, Recognizing Contributions to Advancing IT Innovation in New York State
Friday, September 21, 2018

The New York State Office of Information Technology Services (ITS) today received several 2018 Best of New York Awards in the categories of Best Application Serving the Public, Best Application Serving an Agency's Business Needs, Best IT Collaboration Among Organizations, and Best Business Analysis Project.

In its 15th year, the Best of New York Awards program recognizes public-sector professionals and local government organizations for their dedication and contributions to advance information technology in New York State.

"Congratulations to the 2018 Best of New York awardees!" said Robert H. Samson, New York State Chief Information Officer. "ITS is fortunate to have many talented teams working hand in hand with our agency clients to integrate technology solutions to improve New York State government. The awards reflect how ITS has worked to deliver innovation that matters for all New Yorkers. Kudos on a job well done."

"We are honored to present this year's Best of New York winners and recognize their exceptional dedication to enhancing services for New Yorkers. New York's government has achieved considerable innovation this year, and we are confident the projects recognized at this summit will provide services to improve the lives of citizens and businesses statewide," said Teri Takai, Executive Director of the Center for Digital Government.

Winners are selected based on specific criteria, including collaboration among agencies, innovative use of technology, economic benefits, and improving public services and business processes.

ITS projects receiving 2018 Best of New York awards include:

Best Application Serving the Public for the development of the New York State Warrant Notification Application. The app, developed in partnership with the NYS Division of Criminal Justice Services (DCJS) and the New York State Department of Corrections and Community Supervision, automates and enhances public safety through the automated, real-time delivery of warrant notifications to police, probation and parole officers, and correctional facilities.

Best Application Serving an Agency's Business Needs for the implementation of Acumatica, a cash and inventory tracking system developed in partnership with the Office for People With Developmental Disabilities (OPWDD). Acumatica allows OPWDD to efficiently and cost-effectively manage and protect the specialized assets of individuals residing in state-operated residential programs (group homes).

Best Application Serving an Agency's Business Needs for the Food Safety Laboratory Information Management System Mobile Application developed for the NYS Department of Agriculture and Markets. This app improves food safety processes and furthers the agency's mission to protect public health by modernizing the way food safety inspectors collect, submit, and review food sample data.

Best IT Collaboration Among Organizations for the ITS Enterprise Content Consolidation project. ITS led a massive digital content transformation involving multiple agency clients. The project improved the security, stability, and resiliency of the State's critical applications. It moved legacy content management applications and its business data into the new Enterprise Content Management platform hosted at the Excelsior Cloud, New York State's state-of-the-art data center.

Best Business Analysis Project for the Open FOIL NY Online Webform and Workflow Application. The Open FOIL NY webform provides a centralized online location and uniform method to file Freedom of Information Law requests with 59 State agencies and public authorities, and the agency FOIL workflow application is uniquely configured for each agency to streamline their FOIL request processing. The Open FOIL NY program has already expanded to include the Open FOIL NY website, where New York is the first state in the nation to provide an open-access records request webform that allows the requester to select multiple state agencies for a single records request.

The Best of New York Awards were presented during the annual New York State Digital Government Summit. The Summit, hosted by the Center for Digital Government and Government Technology, is one of the largest technology conferences for state and local government held in New York. This year's Summit provided attendees opportunities for professional development and networking, the ability to exchange knowledge and ideas with diverse colleagues, and to learn about cutting-edge technology.

Theresa L. Egan, Executive Deputy Commissioner of the New York State Department of Motor Vehicles, was honored as the eighth recipient of the 2018 Hugh L. Carey Leadership Award for Outstanding Public Stewardship during a special awards ceremony at the Summit. The award was created in the memory of the late Governor Carey to recognize and honor a New Yorker who, through his or her commitment to public service, has demonstrated leadership, dedication and guidance to improve the future well-being of all New Yorkers by opening doors to innovations.

Executive Deputy Commissioner Egan was selected for her leadership in making the agency more effective and efficient through technology, partnerships, and collaboration.

For more information on the 2018 NYS Digital Government Summit, visit

About ITS

The Office of Information Technology Services (ITS) provides statewide IT strategic direction, IT policy and centralized IT services to the state and its governmental entities. ITS provides IT enterprise services to support the missions of state agencies by operating four mainframe data centers 24 hours a day, 365 days a year, including more than 90,000 telecom users, 50 statewide mission-critical applications, a secure network of over 1,600 miles of fiber, including IT operations, telecommunications, Internet and Intranet services, enterprise email systems and support, IT training, networking, data storage and processing. In addition, the agency has a world renowned project management practice, operates a first class technology academy for NY government entities and e-learning program for groups, operates a 24/7 customer care center, develops and supports web applications and assists with application development.

For more information, visit and follow us on Twitter @nysits.