Rates

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NYS Office of Information Technology Services
Service Offerings
    FY 2016 - 2017  
Rev. Date 03/02/2017      
Service Offerings Invoiced Description Rate
       
    Hardware and Software Package that supports standard productivity software, email, web browsing, personal  
    cloud storage and equipment replacement based on standard refresh cycles (Office and Kiosk User Only).  
    Standard desktop or laptop, peripherals for on-boarding new employees and asset life cycle replacements and   
    upgrades of desktop, laptop, and mobile devices based on standards described herein, (Office/Kiosk Only)  
    Break/fix of desktop or laptop. Device management, including asset, warranty and license tracking, and asset   
    disposal. Support of existing standard software and installation of standard software. Desktop security,  
Workplace Services Monthly protection from intrusion with firewall, and antivirus technologies.  
    Service Offerings Monthly Rate
    Office User $96.41 per User/Month
    Kiosk User $83.32 per License/Month (web-based client with archiving
    No Equipment Refresh $79.74 per User/Month
       
       
    Home directories and Shared Network Storage. Provides customers with storage to local directory and shared  
File Storage Monthly files.  
    Service Offerings Monthly Rate
    Back-up, Recovery and off-site data copy. Secure access through integration with Active Directory $0.43 per GB/Month
       
    Mobile devices, carrier plans, provisioning, contract management and billing services for employees who   
    require the use of a mobile phone to perform their job duties, as defined by their Agencies. Devices in this   
Mobile Service Offering Monthly category may include Aircard/MIFI  
    Service Offerings Monthly Rate
    Smartphone $38.58 per Device/Month
    Cellphone $15.32 per Device/Month
    Aircard/MIFI $34.05 per Device/Month
       
    Microsoft office 365 managed service offering, includes security and authentication, as a stand-alone option   
    from managed workplace services. Used fro Online access to Email and productivity software such as Microsoft   
Workplace Productivity Software Only Monthly Office.  
    Service Offering Monthly Rate
    Microsoft Office 365 $12.76 per User/Month
       
    Provides users with dial tone, voicemail, audio and web conferencing. Self-Service access to Change Display   
Voice and Messaging Monthly Name, Reset Password, Speed Dials, Reset Voice mail Passwords and Online Help Guides.  
    Service Offerings Monthly Rate
    VoIP $14.15 per Line/Month
    CAPNET $62.84
    PBX $46.04
    Centrex $26.96
    Vendor Lines $65.92
       
NYS Office of Information Technology Services
Service Offerings
    FY 2016 - 2017  
       
Service Offerings Invoiced Description Rate
       
    The desktop provided to customers will be either a physical desktop or a virtual desktop (VDI or Zero client).  
    Virtual desktop is a method to deliver a standard user computing experience on any device from any location   
    via a browser. All virtual desktops and data are securely hosted on servers in the State's data center. This   
    offering uses the Citrix technology platform to deliver desktop access and access to business applications.   
Citrix-Based Virtual Desktop and Application Monthly Supports existing customers only (13 Agencies).  
    Service Offerings Monthly Rate
    Desktop Only $5.65 per Device/Month
    Xen Application $13.44 per Concurrent User/Month
       
    The ITS video conferencing service includes multi-site conferencing, conference recording, and streaming IP.  
    ITS will support the full array of video conferencing services on behalf of the transferor Agencies when the   
    transfer of assets and funding occurs. ITS will support existing Agency video conferencing equipment. Existing   
    Agency video conferencing capabilities may include conference rooms with videoconferencing equipment   
Video Conferencing Monthly and/or desktop videoconferencing devices.  
    Service Offerings Monthly Rate
    Videoconferencing service  $22.68 Host Account/Month
       
Service Offerings Invoiced Description Rate
       
    The Call Center Service includes: Devices and software purchases and/or subscriptions, installation and/or  
    configuration, moves, adds and changes (IMACs); Software releases and patch management; Interface with  
    vendor provider to troubleshoot and resolve technical issues; Configuration and system back-ups; Disaster  
    recovery strategy (if required); Supported call center platforms; An on-premises solution or an externally   
    hosted solution; Specific technology deployment (on-premises or externally hosted) depending on Agency   
Call Center Monthly specific business needs.  
    Service Offerings Monthly Rate
    Cisco Systems $205.14 Agents per Month
    Legacy Avaya $72.27
    Legacy DOL $125.37
       
    Managed Workplace Local Area network (LAN) connection. Connects workstations and network devices to   
Managed Workplace Local Are Network (LAN) Monthly critical applications hosted in State data centers.  
    Service Offerings Monthly Rate
    Managed Workplace Local Area Network (LAN) $35.79 per Desktop/Month
       
    Development hours for Web Development and enhancements; Daily platform support and maintenance hours  
    for established hosted environments, providing security upgrades and patching; Acquia Drupal Site Factory -   
    Content Management System with Acquia Cloud Enterprise is a multi-server, fully managed continuous   
    delivery cloud platform that is pre-configured and tuned fro Drupal. Ideal for mission-critical websites that   
    require the highest levels of performance, scalability, and resiliency, includes all the features of Acquia Cloud  
WebNY Monthly Professional.  
    Service Offerings Monthly Rate
    WebNY $0.04 per Page View/Month
       
    Managed relational database services using Oracle, DB2, Microsoft SQL server technologies to establish a   
    highly scalable, simplified delivery and consumption model intended to reduce costs, improve service levels  
    and enhance information access, security and rationalization. This service includes the physical database   
Database platforms (Oracle, SQL Server, DB2) Monthly design in addition to the infrastructure support.  
    Service Offerings Monthly Rate
    Oracle $822.96 per instance/Month
    SQL Server $507.84 per instance/Month
    DB2 $617.99 per instance/Month
       
       
NYS Office of Information Technology Services
Service Offerings
    FY 2016 - 2017  
       
       
    APIs (Application Programming Interfaces) are the modern way to publish and make available functionality in   
    NYS applications to an audience outside their own team. NYS ITS API Management makes the process of   
    building, securing, publishing and operating APIs significantly simpler and more consistent, benefiting from   
    proven reliability, internet scalability, enterprise-grade security and operational excellence. NYS ITS API  
    Management securely delivers APIs across multiple channels - mobile, cloud, on premise, and the Internet of   
    Things - enabling data sharing, connecting and integrating applications, driving partner adoption, monetizing   
API Management (SOA Akana) Monthly assets, and providing metrics and intelligent insights into NYS business and operations.  
    Service Offerings Monthly Rate
    API Management (SOA Akana) $1.32 per Time in Akana (1K ms)
       
    Persistent and highly available block storage.  
Standard Block Storage Monthly    
    Service Offerings Monthly Rate
    Service Rate $0.31 GB/Month
    Storage - Backup Standalone $0.14 GB/Month
       
    Block Storage for use by the IBM z-Series Mainframe customers.  
IBM Mainframe Block Storage Monthly    
    Service Offerings Monthly Rate
    Service Rate $1.36 GB/Month
       
    Virtual or Physical Servers to support multiple sized workloads running OS such as: Windows or Red Hat Linux;   
x86 Enterprise Distributed Server (Physical or Virtual) Monthly scalable based on computing needs; secure networking.   
    Service Offerings Monthly Rate
    Virtual  
    Small: 2 - 4 GB Memory $134.63
    Medium: 4 - 8 GB Memory $269.26
    Large: 8 - 16 GB Memory $538.52
    X- Large: 16 - 32 GB Memory $1,077.04
    2X - Large: 32 - 64 GB Memory $2,154.09
    3X - Large: 64 + GB Memory $4,308.17
       
    Physical  
    Small: 2 - 4 GB Memory $288.45
    Medium: 4 - 8 GB Memory $576.90
    Large: 8 - 16 GB Memory $1,153.80
    X- Large: 16 - 32 GB Memory $2,307.59
    2X - Large: 32 - 64 GB Memory $4,615.19
    3X - Large: 64 + GB Memory $9,230.38
       
    Virtual or Physical AIX Server LPAR. Includes configuration of memory and CPU-based Managed Network,  
IBM Power Series Server Monthly System monitoring, Security and Capacity Planning.  
    Service Offerings Monthly Rate
    Small: 2 - 16 GB Memory $1,755.23
    Medium: 16 - 32 GB Memory $3,510.46
    Large: 32 - 64 GB Memory $7,020.92
    X- Large: 64 +  GB Memory $14,041.85
       
    Virtual or Physical Server LPAR, includes ongoing support for existing customers; configuration of memory and  
Unix Servers (HP and SPARC) Monthly CPU-based Managed network System Monitoring, Security and Capacity Planning.  
    Service Offerings Monthly Rate
    HP $1,808.78 per server/Month
    SPARC $1,204.18 per server/Month
       
NYS Office of Information Technology Services
Service Offerings
    FY 2016 - 2017  
       
       
       
    High volume laser printing, handling and packaging service (not including mailing or delivery).  
High Volume Print Services Monthly    
    Service Offerings Monthly Rate
    Printing/Handling/Packaging Services $0.0375 per image
       
    Managed IBM z-Series Mainframe Service. Review, configure, generate, install, and maintain the mainframe  
IBM z-Series Mainframe Monthly operating system software including libraries, components, patches and upgrades.  
    Service Offerings Monthly Rate
    Managed IBM z-Series Mainframe Service $0.0501 per CPU/Month
       
    Managed Unisys A-Series Mainframe Service (State Education Department). Ongoing support for existing   
Unisys A Series Mainframe Monthly Unisys 2200 Series users.  
    Service Offerings Monthly Rate
    Managed Unisys A-Series Mainframe Service $168,889/Month
       
    Managed On-Demand (document management for mainframe customers). Review, configure, install, and   
IBM Mainframe On-Demand Monthly maintain the mainframe operating system software including libraries, components, patches and upgrades.  
    Service Offerings Monthly Rate
    IBM Mainframe On-Demand $4,243.07/Month
       
    Managed Unisys 2200 Series Service. Ongoing support for existing Unisys 2200 Series users. Managed Network,  
Unisys 2200 Series Mainframe Monthly System Monitoring, Security and Capacity Planning and Disaster Recovery.  
    Service Offerings Monthly Rate
    Managed Unisys 2200 Series Mainframe Service $254.94/Month
       
    Provides application support services.  
State Labor Monthly    
    Service Offerings Monthly Rate
    State Labor $113.82/Hour
       
    Provides application support services.  
HBITS Monthly    
    Service Offerings Monthly Rate
    HBITS HBITS Rate + 3.94% overhead

Archived Documentation

Please note the documentation below is out-dated and rates may have changed since being posted.