Service Desk Support

Contact the Enterprise Services Desk at:

Email: mail to: [email protected]

Portal - ITS Self Service Portal

Please note: Access to Self Service Portal requires connectivity to NYS ITSM


Need to reset a Password?

Reset your NY.GOV Password

Go here:


Reset your RSA Token PIN or Request a Token

Go here:


Reset Your Active Directory Password (used for desktops, laptops, virtual desktop infrastructure (VDI), Microsoft Office 365, etc.)

Go here: