ITS offers a complete array of voice communications solutions to NYS agencies.  Agencies can choose from a variety of feature-rich services including dial tone, voicemail, free-on-net calling, call center services and video conferencing.

ITS enables government entities to improve communications with customers, partners, and employees.  Our goal is to enhance your organization by offering quality, reliable and robust, telecommunications services.  We are customer focused and strive to be your first choice for service.


New York State Service Portal

Use the Service Portal to search for information, self-service password resets, submit and track IT Service Management (ITSM) requests for service and to report issues. 

To request a telecommunication device, click the "Telephone Services" link on the left menu to submit a service request.

Contact ITS - Service Desk Support  

Training Documentation


Cisco 7900 Series

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Video: Cisco 7900 Series Introduction

Cisco 6900 Series

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Video: Cisco 6900 Series Introduction