User Guides

Users Guides for customers that use services provided by New York State.

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PrinterLogic is an enterprise solution that centralizes and simplifies provisioning and management of printers by eliminating print servers. It allows users to easily self-install any printer within the organization they have the rights to use. Using PrinterLogic offers better security, as print jobs can be held until the user enters their password or swipes an ID badge at the printer.

RSA SecurID Token Requests

This manual is designed to guide users through the process of requesting an ITS-issued token (software or hardware).  For users who request a software token, this guide will instruct you on how to download the RSA SecurID App and how to import your software token.  

Logging into Secure Email with Your RSA Token

Hardware Token Users

Software Token Users



Frequently Asked Questions: Multi-Factor Authentication (MFA)

Instructional Videos




  • The Enterprise Virtual Desktop Infrastructure (VDI) User Guide provides instruction to enterprise VDI Users on the process to log into Enterprise VDI while at work, using Zero Client; and when off the state network (e.g. from a home Internet connection) using the VMware Horizon View Client